"READY TO SHIP" FAQ

Order Status

Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.

Please refer to the shipment email with tracking info we sent automatically once the order has been shipped out. You can also click the "My Account / Order Status" link at the top right hand side of our site to track your order.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service shop@jennyyoo.com for assistance.

Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service shop@jennyyoo.com for assistance.

Items that are on Pre-Order can be identified by the 'Approximate Ship Date' which is the estimated date which products will be released for shipping and the 'PRE-ORDER' button on the product page. You will be notified by a Shipping Confirmation email when your Pre-Order item has been shipped.

My Account

  1. Click the "My Account / Order Status" link at the top right side of our site.
  2. Enter your email address.
  3. Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our "Privacy Policy" for more information.

Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.

Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.

Returns & Exchanges

Please refer to our "Online Returns" page for policies and procedures.

Shipping

You will see your total shipping fee calculated in your Shopping Bag when you check-out. Shipping Charge is based on total weight and number of items in shopping cart. For Express Shipping, additional charges apply: Please note, Express Shipping costs are calculated as an order total, not charged per individual item.

Due to the complicated process of shipping internationally, we currently only ship domestically within the United States.

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Most items are in stock and will ship from our warehouse within 2-3 days (1-2 business days). Also, after placing your order, you may click the "My Account / Order Status" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information will be sent automatically within 24-48 hours of shipment.

Our US website ships to the United States (including Alaska and Hawaii, but excluding U.S. territories). We do not ship to Post Office Boxes, APO or FPO addresses.

Pricing and Billing

We accept the following methods of payment: Visa, MasterCard and American Express. Please note that you may see a pre-authorization for your order amount. This will go away once purchase is processed on your card. Items are charged to your credit card when they ship. Please note that we will not ship your order until we receive payment from you.

We are required to asses taxes on any items shipped from a state in which Jenny Yoo Collection has a physical presence; that includes our stores, offices, storage and fulfillment centers.
If you are shipping within: Chicago-9.25% New York State-4% plus any local tax rate imposed by a city, county, or school district. **Please note that depending where in the State the dresses are shipped, local/county tax will apply.

Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service shop@jennyyoo.com for further assistance.

Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.

Credits usually take 7-10 business days from the time we receive your item(s).

Your credit card will be charged within 24 hours prior to shipment of your item(s).

Additional Support

Please click here for our company contact information.