"MADE-TO-ORDER" FAQ

“Made-to-Order” items are dresses that are ordered through a Jenny Yoo retailer that are cut to order, including bridal gowns, bridesmaid dresses and flower girl dresses. Special order dresses are delivered approximately 12-16 weeks from the confirmed order date, and all sales are final. “Made-to-Order” dresses are made according to the size chart, not custom to one’s measurements. “Ready to Ship” items are stocked by Jenny Yoo Collection for immediate delivery.

The actual lead time for the dresses is 12–16 weeks. We advise ordering the dresses at least 5 months before your wedding date to allow time for transportation and any alterations that may be needed.

We understand that as glorious as a wedding is, it is also a very hectic time in your life. So yes, we do take rush orders for an additional fee depending on our production schedule. Please consult with your retailer for fees associated for rush orders of 12 weeks and under. If we are unable to accommodate your order you can view our “Ready to Ship” items that are in stock and ready to ship within1-2 business days.

Unfortunately, we do not do alterations. We recommend placing your order 3 to 4 weeks in advance in addition to our 12-week policy so you have plenty of time to take your dresses in for alterations. When dealing with such delicate and rich fabric you want to make sure you take your dress to a trustworthy and reliable tailor. Therefore, we’d like to recommend some who specialize in fine fabrics. You can go to our “Recommended” link on our website to find tailor recommendations along with other referrals.

Unfortunately, due to the necessary forms and authorization signatures that are required when purchasing our dresses, we are unable to take phone orders. However, we can and will assist you over the phone with any questions you may have in regards to our ordering process.

For a step-by-step guide on our ordering process, please visit the "MADE-TO-ORDER" Ordering Process" section of our website.

For our made to order items, we highly recommend having measurements taken at an authorized Jenny Yoo retailer. If you are unable to come into our showroom or one of our retailers, then we encourage you to go to a seamstress, tailor, cleaners or anywhere else where you can have them taken by a professional. Once you have taken your measurements you can go to our Sizing Guide and find the size that best suits you. For alterations, you may find a seamstress or tailor that you trust and that is experienced in handling delicate materials.

For NYC or Chicago customers, you may pick up your "MADE-TO-ORDER" dresses at our showroom or choose to have your dress(es) shipped to you once it arrives in our showroom. There is a $20 shipping fee per "MADE-TO-ORDER" bridesmaid dress, $50 shipping fee per "MADE-TO-ORDER" bridal gown, and a $10 shipping fee for accessories. We do not accept P.O. Box addresses. All orders are shipped via FedEx Ground with an additional charge for expedited shipping. We only ship domestically within the United States.

Applicable sales tax will be added to all orders/merchandise being delivered or picked up in Illinois, New York, and New Jersey.

We do not currently ship internationally, we only ship domestically within the United States.

Well first off…Congratulations! For any questions concerning maternity sizing, please go to our Maternity Sizing Guide

If you want to check the status of your "made-to-order" dress, please contact the store that you placed your order through. You can view the list of locations "here"