"MADE-TO-ORDER" FAQ

“Made-to-Order” items are dresses ordered through a Jenny Yoo retailer that are cut to order, including bridal gowns, bridesmaid dresses and flower girl dresses. Made-to-order dresses are delivered approximately 12-16 weeks from the date of confirmation, and all sales are final. “Made-to-Order” dresses are made according to the size chart, not custom to one’s measurements. “Available Now” items are stocked by Jenny Yoo Collection for immediate delivery.

The lead time for the dresses is 12–16 weeks. We advise ordering the dresses at least 5 months before your wedding date to allow time for shipping and any alterations that may be needed.

We take rush orders for an additional fee depending on our production schedule. Please consult with your retailer for fees associated with rush orders of 12 weeks and under. If we are unable to accommodate your order you can view our “Available Now” items that are in stock and ready to ship within1-2 business days.

We do not do alterations. We recommend placing your order 1-2 months between receiving your dress and the wedding date to allow time for alterations. When dealing with delicate fabric, make sure you take your dress to a reliable tailor. 

Unfortunately, due to the necessary forms and authorization signatures that are required when purchasing our dresses, we are unable to take phone orders. However, we can and will assist you over the phone with any questions you may have in regards to our ordering process.

For a step-by-step guide on our ordering process, please visit the Ordering Process section of our website.

For our made to order items, we highly recommend having measurements taken at an authorized Jenny Yoo retailer or a professional tailor. Visit our Sizing Guide and find the size that best suits you. Made-to-order dresses are based off our size chart and are not cut to your specific measurements; you should expect to do some alterations.  

For NYC or Chicago customers, you may pick up your order at our showroom or choose to have your order shipped to you.  There is a $20 shipping fee per made-to-order bridesmaid dress, $50 shipping fee per made-to-order bridal gown, and a $10 shipping fee for accessories. We do not accept P.O. Box addresses. All orders are shipped via FedEx Ground with an additional charge for expedited shipping. We only ship domestically within the United States.

Applicable sales tax will be added to all orders/merchandise being delivered or picked up in Illinois, New York, and New Jersey.

We do not currently ship internationally, we only ship domestically within the United States.

Well first off…Congratulations! For maternity sizing, please go to our Maternity Sizing Guide

If you want to check the status of your "made-to-order" dress, please contact the store that you placed your order through. You can view the list of locations "here"