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Return your purchase in a few simple steps. If for any reason you are not satisfied with your online purchase, you may return your item(s) within 14 days of delivery. Item for return must be received no later than 30 days of purchase. ALL FINAL SALE ITEMS ARE FINAL - NO REFUNDS OR EXCHANGES.
STEP 1: Contact us at email@example.com to receive authorization for a return. Please note returns will not be accepted without an e-mail authorization from a Jenny Yoo representative. Items without an authorization will be returned to the customer.
Please include the following information for a return request:
- Customer Name
- Order #(Your Order # can be found on your confirmation email, shipment email & packing slip)
- Reason for Return
STEP 2: Once a return has been authorized, we will e-mail you a packing slip along with a shipping label. Pack your return securely, in the original packaging, and include the packing slip. Affix your shipping label to the package, making sure no other tracking labels are showing. A shipping & handling fee of $10.00 will be automatically deducted from the total refund amount.
Important Note:For your protection, please send your return via the shipping label provided. Please be sure to keep your receipt, as well as the tracking information associated with item(s) returned. We cannot guarantee refunds for returns sent via a non- traceable method. Items for return must be received at our facility within 30 days of purchase-if received after 30 days, item will be returned to customer.
STEP 3: Once received at our facility, your return will be processed within 5 to 7 business days. Credits are processed upon confirmation and inspection of the return. You will receive an e-mail notification confirming your return has been processed. Please allow up to two billing cycles for the return credit to appear on your credit card statement.
We want you to be completely satisfied with your online purchase. Should you need to return an item, please review the complete details of our Online Merchandise Return Policy below to determine if any special conditions apply. Please click here for complete details regarding our return policy.
If you feel that you have received the wrong product, please contact customer service firstname.lastname@example.org within 72 hours of receiving the product.
Jenny Yoo Collection, Inc. will gladly accept online merchandise returns for a full refund within 14 days from the date of delivery. We accept "READY TO SHIP" online merchandise returns purchased via mail only. Online merchandise cannot be returned to our stores.
Important Note: "MADE-TO-ORDER" items purchased through a Jenny Yoo Collection store & retailers may not be returned or exchanged. Only "READY TO SHIP" items purchased through www.jennyyoo.com can only be returned via mail.
If you are returning a product listed below, please check to make sure your return meets the conditions described:
- Must be in original condition - unworn, unwashed, unaltered, undamaged, clean and free of lint and hair - and must have the original tags intact and attached.
- If the product is defective, please provide a detailed explanation by emailing us at email@example.com. (see additional notes below).
- No Returns/Exchanges on FINAL SALE items
- For returns received more than 14 days but less than 30 days after the order has been shipped to you, we will provide Online Credit for the purchase price of the item.
For defective, damaged, or mis-shipped (item shipped was not item ordered) items, the issue must be reported within 14 days of receiving shipment. To report such items, contact our online customer service team firstname.lastname@example.org immediately via the e-mail address listed on your packing slip.