Ellison

Shipping (Bridal Ready to Ship):

We offer flat rate and expedited shipping options for both domestic and international ready to ship orders. For international orders, all duties/taxes are the responsibility of the customer to be paid at checkout for your convenience.
Please note our Made-To-Order items follow different shipping rules.

Returns (Bridal Ready to Ship):

If for any reason you are not satisfied with your bridal gown purchased online, you may return your gown within 14 days from delivery date. We must receive your return within 14 days for it to be accepted. Please note that we charge a $50 return shipping + restocking fee per dress. This includes the cost of shipping the dress back to us and an increased level of QA and detail in ensuring the dress is refreshed for another customer.

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Bridal gowns returned must be unworn, unwashed, unaltered, clean and free of lint and hair. Merchandise must be in original packaging with tags attached. Once a tag is removed, an item cannot be returned. Product returned outside of these conditions may be refused or subject to an additional $75 fee.

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We offer store credit as an option for orders received past the date of acceptance for a monetary refund. Store credits never expire and can be used for a future purchase at jennyyoo.com. They are not valid for use on made-to-orders.

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All international orders are FINAL SALE and cannot be returned for a refund or store credit. Please note our made-to-order items are non-returnable.

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For additional details on our shipping and returns policy click here.

Ordering from Jenny Yoo has never been easier! Choose from our curated selection of styles ready to ship to you immediately or visit one of our authorized retailers to have a dress made-to-order. Made-to-order items are produced to order and will be shipped within 12-16 weeks. Please reach out to your local retailer for information on expected delivery dates or rush requests for faster deliveries.
View our comprehensive FAQ guide to learn more about your ordering options.

We'd love to hear from you!