How long can I keep the gowns for?: You’ll have an entire weekend to try on your gowns. They will arrive on a Friday, and you’ll need to ship them back on the following Monday.
How much is the security deposit?: Jenny by Jenny Yoo gowns are $250 each, and Jenny Yoo Collection gowns are $500 each.
When will the security deposit hold be lifted?: We’ll lift your security deposit charge as soon as we have confirmation that your gowns have been sent back. It can take up to 72 business hours for you to see this hold lifted from your account.
How do I send the gowns back?: You’ll receive a pre-paid label with your package, and we’ll even set up a FedEx pickup for you!
Where can gowns be shipped to?: We can currently ship gowns anywhere in the US, but unfortunately cannot ship outside of the US.
What size samples do you have available to try on?: We have most gowns in a 4 and a 12, and also carry select plus size samples up to a 22.
How do I know which size I need?: You will discuss which sample size would be appropriate in your Zoom consultation prior to ordering your samples to try-on.
What if the sample doesn’t fit me?: You won’t necessarily be trying on the size you would order, but we will provide the tools and guidance you would need to get a feel for how the dress should look in your size, and which size you should order.
What are you doing to sanitize the gowns between clients?: We are using high heat steam and a non-toxic disinfectant spray to ensure that your gowns arrive safe to try on