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Online Returns

Available Now Bridesmaids and Accessories (Domestic Orders)

If for any reason you are not satisfied with your online purchase, you may return your item within 30 days of order date. We must receive your return within 30 days of order date for it to be accepted.

Returns will only be accepted in original, unused, and unwashed condition with all hang tags, return tags, and packaging still attached. Please note that we charge a $10 shipping fee for all returns, and any Fedex pickup service will incur an additional $5 fee. Please note we do not refund original shipping cost.


Available Now Bridal Gowns (Domestic Orders)

If for any reason you are not satisfied with your bridal gown purchased online, you may return your gown within 14 days from delivery date. We must receive your return within 14 days for it to be accepted. Please note that we charge a $50 return shipping + restocking fee per dress. This includes the cost of shipping the dress back to us and an increased level of QA and detail in ensuring the dress is refreshed for another customer. 

Bridal gowns returned must be unworn, unwashed, unaltered, clean and free of lint and hair. Merchandise must be in original packaging with tags attached. Once a tag is removed, an item cannot be returned. Product returned outside of these conditions may be refused or subject to an additional $75 fee.


We offer store credit as an option for orders received past the date of acceptance for a monetary refund, up to 90 days from order date. Store credits never expire and can be used for a future purchase at jennyyoo.com. They are not valid for use on made-to-orders. 


Click Here to Start a Return Online.

Credits are processed upon confirmation and inspection of the return, usually within 5-7 business days. You will receive an e-mail notification confirming your return has been processed.


International Orders, Made To Order, Final Sale, and Swatches

All international orders (shipping outside of the United States), made-to-order, final sale, and swatch items are non-returnable, non-refundable, and non-exchangeable. They are not eligible for store credit.


Please reach out to [email protected] for additional assistance!