To all of our customers, brides, and bridesmaids
Our thoughts and hearts go out to our neighbors, customers, brides, and bridesmaids as we carefully monitor how the coronavirus (COVID-19) is affecting our communities. We wanted to take a moment to let you know that we are here for you and we are all in this together. As there is no higher priority to us than the health and safety of our customers and stylists, we will close our New York and Chicago showrooms until further notice. We sincerely regret if your existing appointment has been affected and a stylist will be in touch with you. As we remain deeply committed to our customers, please do not hesitate to reach out to [email protected] or [email protected] with any and all questions, updates, or concerns that you may have. Our stylists are currently available and ready to service you or schedule phone styling sessions to help select dresses and place a made-to-order. We will be following all federal agencies, health organizations, and other experts’ guidelines on when we may safely reschedule your showroom appointment or book new appointments, prioritizing earlier wedding dates.
Rest assured that through this challenging time, the Jenny Yoo team is here for you. All internal, showroom, shipping, factory, warehouse, and production teams remain operational, either working remotely from the safety of our homes or staggered personnel, with no reported tests for COVID-19. We have introduced additional and more frequent cleaning standards to disinfect all frequently utilized surfaces in our showrooms, warehouse, and factories. Current orders are actively being produced, dresses are arriving and shipping out daily, and new orders accepted. We will notify you immediately if anything changes. If you have any general or ecommerce questions, please reach out to [email protected] where a stylist is available for you Monday-Friday, 9AM-6PM EST.
Please stay safe and be well, xo, Jenny Yoo