To all of our customers, brides, and bridesmaids
Our thoughts and hearts go out to our neighbors, customers, brides, and bridesmaids as we carefully monitor how the coronavirus (COVID-19) is affecting our communities. We wanted to take a moment to let you know that we are here for you and we are all in this together. As there is no higher priority to us than the health and safety of our customers and stylists, we will close our New York and Chicago showrooms through May 4, 2020. We sincerely regret if your existing appointment has been affected and a stylist will be in touch with you. As we remain deeply committed to our customers, please do not hesitate to reach out to [email protected] or [email protected] with any and all questions, updates, or concerns that you may have. Our stylists are currently available and ready to service you or schedule phone styling sessions to help select dresses and place a made-to-order. We will be following all federal agencies, health organizations, and other experts’ guidelines on when we may safely reschedule your showroom appointment or book new appointments, prioritizing earlier wedding dates.
During this difficult time, we will be extending a 20% off discount on all made-to-order bridal or bridesmaid purchases March 25, 2020 through April 30, 2020 at participating retailers. An additional 10% of the proceeds will go towards the manufacturing of protective gear to be donated to local hospitals. Please see below for FAQs:
How can I use this offer? Place your order through Jenny Yoo New York, Jenny Yoo Chicago or at a participating retailer March 25, 2020 through April 30, 2020. Please contact your retailer directly to confirm participation jennyyoo.com/retailers.
What hospitals will you be donating to? As New York City cases of COVID-19 continue to rise, we will be donating to hospitals in the New York City area.
What will Jenny Yoo be donating? Jenny Yoo will be funding and then donating the manufacturing of at least 500-1,000 protective attire and 5,000-10,000 masks.
Can the discount be applied to previously placed orders? This offer is only able to be applied to new made-to-orders March 25, 2020 through April 30, 2020.
An update to our online return policy: As we understand plans are changing and ever evolving, we also understand that there may be uncertainty around the wear date of your dress! To help alleviate any unnecessary stress, we've temporarily extended our online return policy to 50 days from order date on orders placed on March 23rd and later, until further notice. We must receive your return within 50 days of order date for it to be accepted.
Rest assured that through this challenging time, the Jenny Yoo team is here for you. All internal, showroom, shipping, factory, warehouse, and production teams remain operational, either working remotely from the safety of our homes or staggered personnel, with no reported tests for COVID-19. We have introduced additional and more frequent cleaning standards to disinfect all frequently utilized surfaces in our showrooms, warehouse, and factories. Current orders are actively being produced, dresses are arriving and shipping out daily, and new orders accepted. We will notify you immediately if anything changes. If you have any general or ecommerce questions, please reach out to [email protected] where a stylist is available for you Monday-Friday, 9AM-6PM EST.
Please stay safe and be well, xo, Jenny Yoo